Our Website's Shipping Policy
Our focus remains on catering directly to our customers worldwide. In particular, those who require practical and affordable treatment for insomnia, pain, and anxiety have our attention. We aim to deliver high-quality treatments and products to our customers quickly. Simply put, our shipping policy is easy to understand. Once you place your order, we will confirm it. Then, we send you a notification regarding your order via email. After we successfully notify you, the placed order will be shipped, and you will receive your package within seven days.
While we try our best to ensure that most of our deliveries do not take longer than seven days, we would like to state that the exact delivery time strictly depends on the area of delivery. Therefore, waiting seven days to receive your package is best before contacting our customer support services. However, please remember that the package may take more than seven working days to reach our customers. Our dedicated team will ensure that deliveries are always on time. Still, it is essential to note that our team will not be held liable for any possible delays in delivery time. This includes delays that may occur due to unforeseeable circumstances that are beyond our control. For instance, circumstances like postal delays may occur. This includes strikes, delays due to public holidays, and more.
Our Main Shipping Methods
Our shipping methods may vary depending on various situations. We can decide to change our shipping policy whenever we want to. However, our primary shipping method comprises the first class signed for delivery. This shipping method is only available for delivery to our clients who reside in the UK and the US. And, for our other clients, we operate with a trustworthy signed for airmail delivery service. As we have mentioned, once we receive your order, we notify the customer for confirmation and then ship the order within 24 to 48 hours after approval.
A package dispatched from our premises is expected to reach our clients within seven days. However, our emphasis remains on the fact that delays may occur with larger orders or due to unforeseeable circumstances considered to be beyond our control.
Once you place your order, you will receive a confirmation email stating that your order is currently being processed for delivery. However, under any circumstances, if you realise that you did not receive any confirmation from us, it is strongly advised to reach out to customer care as soon as possible.
Our Website's Delivery Policy During Public Holidays
There are strong chances of delivery time varying depending on the time of the year. Remember that if you have placed an order during the holidays, you may be bound to experience a delay in deliveries as it can take longer than usual to get the packages shipped out and delivered. Regardless, we take as much responsibility as we can for such delays. During such times, our team strives to inform our clients about possible delays and sends delivery updates to customers.
Our Website's Order Cancellation Policy
Under any circumstances, if you desire to cancel your order, you have the right to do so. However, we have allotted a window of cancellation. You can cancel the order within 24 hours of placing the order. If you cancel an order within this given window, we will only process the cancellation. Simply put, cancellations are only possible if the order has not yet been dispatched. For more accurate information regarding cancelling your order, contact our customer care services, as they will guide you more efficiently.
Important Note: Cancellation aside, if your placed order has not reached you on time or got lost in transit, it is strongly suggested to contact our Customer Service team as soon as possible. You can contact Customer Care through the website's Contact Us section. In addition, our 24/7 chat option is also available on the website if you have any urgent inquiries regarding the products.